From Lesley Cowley, Chief Executive of Nominet

Welcome to our third edition of Nominet News for 2007.

The months since our previous edition have been extremely busy, exciting and challenging in equal measure.

At the beginning of June we released our Online Services for registrars and registrants. This major project enables customers to manage their accounts online and lays the foundations for significant developments in the future such as the launch of EPP. In this issue we hear from Jay Daley, Director of IT and Eleanor Bradley, Director of Operations about the challenges and successes associated with the data restructure and project implementation.

June also saw the launch of our Nominet Best Practice Challenge at the Houses of Parliament. This Challenge will recognise organisations, groups or individuals that have worked to deliver a safer, more accessible, diverse Internet experience and is part of an initiative to create a UK Internet Governance Forum. We have received many impressive entries including some from Nominet members.

We also have encouraging news from our first registrar survey of 2007. Not only did our overall satisfaction index increase to 86.1%, but our newer members and registrars gave us our highest ever overall satisfaction score of 92.5%. This is particularly pleasing as we believe that the score is a direct result of changes we made acting on feedback from our previous survey.

I attended the ICANN meeting in Puerto Rico at the end of June and contributed to a number of interesting sessions, including several WHOIS debates and the formation of a participation working group within the ccNSO which I have been asked to Chair.

Finally, on a personal note I was delighted to be awarded First Woman of Technology in the CBI First Women Awards. This award is a reflection of the hard work and effort put in by all of the team at Nominet, which go towards making us a leading provider of registry services.

This entry was posted in August, 2007.
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